Store Policy

🌸Final Sale Notice🌸

Please note that 1228 Designs is not a wholesale or supply vendor. Any extras you may see—not including UVDTF Bookmarks and Croc Charms—are included only with a Tumbler Purchase and is NOT sold separately. 

 

Please refer to the "Contact" page if you have any questions!

 By purchasing, you acknowledge that you have read and agreed to this store policy.

 

🌸 WRAP NOTICE 🌸

  • Wraps are not sold separately.
  • Wrap designs are available only as part of a completed snowglobe tumbler purchase.
  • Requests/Orders for wraps alone will not be accepted.

 

🌸 SHAPED GLITTER NOTICE 🌸

  • Shaped Glitter is a add on only, and not sold separately 
  • Request/Orders for shaped glitter alone will not be accepted. 

 

🌸 EXTRA'S NOTICE 🌸

  • Any inventory in the 'Extras" tab is not sold separately.
  • Requests/Orders for EXTRAS alone will not be accepted.

🌸 IMPORTANT 🌸

  • Read the "Flow Options" page to understand your selected flow
  • Some tumbler contain a solution that will settle over time 
  • The "Flow Options" page contains instructions on how to properly reactivate your flow

 

🌸 Order Processing 🌸

  • All snowglobe tumblers are handmade.
  • Processing time is 4-7 business days not including holidays and weekends before shipping.
  • Custom orders begin only after payment is received.


🌸 Custom Orders 🌸

  • Custom snowglobe tumblers are final sale.
  • Please double-check name spellings, colors, and design choices before submitting your order.
  • Once production has started, changes or cancellations are not allowed.


🌸 Snowglobe Disclaimer 🌸

  • Snowglobe tumblers contain liquid and floating glitter/charms.
  • Small air bubbles, minor glitter settling, or slight movement differences are normal and not considered defects.
  • Tumblers should be kept at room temperature. Extreme heat may affect the cup.


🌸 Care Instructions 🌸

  • Hand wash only.
  • Do not microwave, freeze, or place in dishwasher.
  • Do not soak.
  • Dropping or mishandling may cause leaks or cracks.


🌸 Shipping 🌸

  • We are not responsible for shipping delays caused by the carrier.
  • Once the package is marked “delivered,” responsibility transfers to the customer.
  • Please ensure your shipping address is correct before placing your order.


🌸 Damages and Leaks 🌸

  • All tumblers are inspected before shipping.
  • If your tumbler arrives with a leak, from the plug at the bottoms you must contact us within 24 hours of delivery with:
    • Clear photos or videos of the leak
    • Claims submitted after 24 hours or without proper proof will not be eligible for a replacement.
    • Please not if you are eligible for a replacement your wrap may be out of stock and you would need to choose another one. 

Failure to provide proof within this timeframe may void replacement eligibility.